All Aboard! Creating a Service Matrix

All Aboard! In these times of declining budgets and increased customer need, how do we decide who gets mobile library service, how often, and for how long? And how do we decide if our service is still needed at an existing location?

Learn how to create a Service Matrix, a scoring system that uses multiple criteria and real-live math to rank Bookmobile sites by need. You’ll learn how to choose the right stop and how to know whether your current stops should continue to receive service.

Cindy McFadden
Coordinator/Supervisor Outreach Services, Arapahoe Library District, Centennial, Colorado

Powerpoint Show:

CindyMcFadden_All_Aboard_Cleveland-PP-Show.ppsx


Powerpoint:
CindyMcFadden_All_Aboard_Cleveland.pptx